Responsible Gambling at ada99
Gambling is entertainment. For the vast majority of Malaysian players, it stays that way — a fun part of a weekend routine, something to enjoy alongside a Liga Super Malaysia match or an EPL accumulator. But for some people, it can become something more serious. ada99 takes that seriously. This page explains everything we do to keep gambling safe, and what you can do if you need help.
Gambling Should Always Be a Choice, Not a Compulsion
ada99 has served Malaysian players since 2017. In that time, we've processed millions of MYR in payouts and hosted hundreds of millions of game rounds. We're proud of our platform — but we're equally proud of the responsible gambling framework we've built around it.
We believe gambling should stay in its lane: entertainment. It should never become a coping mechanism, a way to chase losses, or a source of financial distress. When we see signs that a player's relationship with gambling is shifting in that direction, we act — through our tools, through our support team, and through the structures we've put in place across every part of the platform.
Our responsible gambling programme covers age verification, deposit limits, session controls, self-exclusion, and direct referral to professional support services. These aren't cosmetic features — they're actively used and monitored by our team every day.
ada99 enforces a strict minimum age of 21 years for all users. This is non-negotiable. Every registration is subject to age verification checks, and accounts found to belong to underage individuals are immediately terminated. Any balance held by an underage account may be forfeited.
If you suspect someone under 21 is using ada99, please contact our support team immediately at [email protected] or via live chat.
Responsible Gambling Tools Available to You
Every ada99 account comes with access to the following responsible gambling tools. You can activate any of them at any time by contacting our live support team — changes to limits take effect immediately or within 24 hours depending on the tool.
Deposit Limits
Set a maximum amount you are willing to deposit per day, week, or month. Once your limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately. Raising it requires a 24-hour cooling period.
Session Time Limits
Set a maximum session duration. You'll receive an on-screen reminder when you approach your limit, and an automatic logout when it's reached. Session time limits are one of the most effective tools for maintaining a healthy relationship with online gaming.
Cooling-Off Periods
Take a temporary break from ada99 for a set period: 24 hours, 48 hours, 1 week, 2 weeks, or up to 6 weeks. Your account will be suspended for the duration. You cannot log in or deposit during a cooling-off period — no exceptions.
Self-Exclusion
Permanently or indefinitely close your ada99 account. Once self-exclusion is activated, your account cannot be reopened for the specified period. If you feel you need to stop gambling entirely, self-exclusion is the right tool — and our team will help you activate it without question or delay.
Loss Limits
Set a maximum amount you are comfortable losing in a given period. When your net loss reaches the limit you've set, your account will be restricted from further wagering until the period resets. A practical safety net for anyone who wants to keep their gaming within a defined budget.
Reality Checks
Receive regular on-screen notifications during play that show you how long you've been playing and your net session outcome. Reality checks are proven to help players maintain perspective and make more deliberate decisions about continuing or stopping a session.
Problem Gambling: What to Watch For
Problem gambling doesn't always announce itself clearly. It often starts gradually — a few extra sessions, chasing a losing streak, using gambling to manage stress or boredom. The following signs are recognised indicators that gambling may be moving beyond healthy entertainment. Recognising them early is the most important step.
- Gambling with money you cannot afford to lose — rent, utilities, groceries, or savings earmarked for other purposes
- Chasing losses — placing more bets to try to recover money you've already lost
- Feeling irritable, anxious, or restless when you're not gambling, or when you try to cut back
- Lying to family, friends, or your partner about how much time or money you spend gambling
- Gambling to escape from stress, anxiety, depression, or personal problems rather than for entertainment
- Borrowing money, taking out loans, or selling personal items to fund gambling activity
- Neglecting work, family, or social responsibilities because of time or focus spent on gambling
- Feeling unable to stop or reduce gambling despite genuinely wanting to
- You set a budget before you play and you stick to it — whether you win or lose
- You view gambling as entertainment, the same way you'd view a cinema ticket or a weekend night out in KL
- You can walk away comfortably when you hit your limit, without feeling compelled to keep playing
- You don't gamble when you're feeling low, stressed, or emotionally vulnerable
- You're honest with yourself and those close to you about how you gamble
- Gambling is one of many leisure activities in your life — not the primary one
- You understand that the house has a mathematical edge and that long-term profit is not a realistic outcome
- You use ada99's responsible gambling tools proactively, not just reactively
Is Gambling Still Fun for You?
The questions on the right are based on internationally recognised problem gambling assessment frameworks. They are not a clinical diagnosis — but answering honestly may help you understand your current relationship with gambling more clearly.
If you answer "yes" to three or more of the questions listed, we strongly encourage you to speak with our support team about activating a self-exclusion or cooling-off period, and to reach out to one of the professional support services listed on this page.
Remember: recognising a problem is strength, not weakness. Millions of people around the world — including many in Kuala Lumpur, Penang, and Johor Bahru — successfully manage problem gambling with the right support.
Ask Yourself These Questions
- Have you ever gambled with more money than you had planned to spend?
- Have you ever tried to win back money you had lost gambling?
- Have you ever borrowed money or sold belongings to fund gambling?
- Has gambling ever caused problems in your relationships, work, or studies?
- Have you ever felt the need to increase your bets to get the same level of excitement?
- Have you ever felt restless or irritable when you tried to cut down on gambling?
- Have you used gambling as a way to escape from problems or to relieve feelings of anxiety or depression?
- Have you ever hidden or lied about how much you gamble?
- Have you ever felt guilty, ashamed, or helpless after a gambling session?
- Has your gambling ever caused you significant financial stress?
Support Resources for Malaysian Players
If gambling is affecting your life or someone you care about, help is available. The following organisations provide confidential, non-judgmental support for problem gambling and related issues. Contact details are provided as plain text — please save them before you need them.
Talian Kasih 15999
Malaysia's national welfare helpline, operated by the Ministry of Women, Family and Community Development. Available 24 hours a day, 7 days a week. Provides confidential counselling and referral services for individuals experiencing personal crisis, including addiction and financial distress.
GamCare
GamCare is one of the world's leading providers of information, advice, and support for anyone affected by problem gambling. Their resources include online self-help tools, a confidential forum, and trained counsellors. Widely used by players across Asia and internationally.
Befrienders Kuala Lumpur
Befrienders KL provides emotional support to those experiencing distress, despair, or crisis — including financial and addiction-related stress. All calls are strictly confidential. The service is run entirely by trained volunteers and is free of charge.
Gamblers Anonymous (GA)
A global fellowship of individuals who share their experience, strength, and hope to help each other recover from problem gambling. GA meetings are available internationally and online. The 12-step programme has helped millions of people worldwide regain control of their lives.
Hospital Bahagia Ulu Kinta
Malaysia's largest psychiatric hospital, located in Perak, provides specialist mental health and addiction services. Your local Hospital Kerajaan (Government Hospital) can provide a referral to addiction counselling services in your area — including Kuala Lumpur, Penang, and Johor Bahru.
ada99 Responsible Gambling Team
Our support team is available 24/7 and trained to assist with all responsible gambling tool requests — including deposit limit setup, cooling-off activation, and self-exclusion. There is no judgment and no delay. Simply start a live chat or email us directly.
A Message from ada99
If you ever feel that gambling on ada99 — or anywhere else — is becoming a problem, please tell us. We will not question you, pressure you to stay, or make the process difficult. Our job in that moment is to help you stop, not to retain you as a customer. Account closures, self-exclusions, and cooling-off periods are all processed without delay upon request. Your wellbeing takes priority, full stop.
How We Enforce the 21+ Age Requirement
ada99 enforces a minimum age of 21 years across all registration, deposit, and wagering activity. This is not a checkbox — it is actively enforced through a layered verification process at multiple stages of the user journey.
During registration, all users are required to confirm their date of birth and agree that they are 21 or older. Prior to processing any withdrawal, users must complete our KYC (Know Your Customer) identity verification process, which requires submission of a valid government-issued ID — such as a Malaysian MyKad or Passport — confirming name and date of birth.
Any account found to belong to a person under 21 is permanently closed without recourse. Winnings generated by underage accounts are voided, and deposits are returned at the Operator's discretion following investigation.
If you are a parent or guardian in Malaysia and you believe a minor in your household has accessed ada99, please contact our support team immediately at [email protected] or via live chat. We take such reports seriously and act on them the same day.
Parental Controls — Protecting Young People
If you share a device with family members under 21, we strongly recommend activating parental control software on shared computers, phones, or tablets. The following tools are available for free and can help restrict access to gambling websites:
- GamBlock — Software that blocks access to gambling websites on any device it is installed on.
- Betfilter — Comprehensive gambling site blocking software available for Windows, Mac, Android, and iOS devices.
- Device Parental Controls — Both Android and iOS include built-in screen time and content restriction tools accessible via Settings.
- Browser Extensions — Most major browsers (Chrome, Firefox, Safari) offer content filtering extensions that can block gambling sites by category.
ada99 — Where Responsible Play Comes First
Over 850,000 Malaysian players enjoy ada99 responsibly every day. Our tools, policies, and support team exist so that gaming stays exactly what it should be: fun. If you're ready to enjoy the platform — within your limits and on your terms — we're here for it.
🔞 For players aged 21 and above only. If gambling stops being fun, please use our self-exclusion tools or contact Talian Kasih 15999. Never gamble more than you can comfortably afford to lose.