Privacy Policy — ada99
At ada99, your privacy is treated with the same seriousness as your account security. This Privacy Policy explains what personal data we collect, why we collect it, how it is used, and the rights you hold as a user of the ada99 platform. Please read it carefully alongside our Terms & Conditions.
How We Protect Your Data
ada99 is committed to handling your personal information responsibly, transparently, and securely. The cards below summarise our core data protection commitments — full legal detail follows in the policy sections beneath.
SSL Encryption on All Data
All data transmitted between your device and the ada99 platform is protected by 256-bit SSL encryption. Personal information, payment details, and login credentials are never transmitted in plain text.
No Sale of Personal Data
ada99 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Your information is used solely for operating the Platform and meeting our legal obligations.
You Control Your Data
You have the right to access, correct, or request deletion of your personal data at any time. Our support team will process verified data requests within 30 days of receipt.
Secure Data Storage
Personal data is stored on encrypted, access-controlled servers. Only authorised personnel with a legitimate operational need are permitted to access user data, and access logs are maintained and reviewed regularly.
Defined Retention Periods
We retain personal data only for as long as required to fulfil the purposes described in this policy, or as mandated by applicable regulatory and legal obligations. Data is securely deleted or anonymised once retention periods expire.
Minimal Data Collection
ada99 collects only the personal data that is genuinely necessary for operating our services, completing identity verification, processing payments, and meeting compliance requirements. We do not collect data speculatively.
Introduction
This Privacy Policy ("Policy") sets out the data controller practices of ada99 ("we", "us", "the Operator", "the Platform") in relation to personal data collected from users ("you", "User", "Player") of the ada99 website located at https://ada99.cam and all associated services and interfaces.
ada99 is committed to protecting the privacy and personal data of all Users. This Policy describes in detail what personal information we collect, the legal basis on which it is processed, how it is used, with whom it may be shared, how long it is retained, and the rights available to you regarding your personal data.
By registering an account or otherwise using the ada99 platform, you acknowledge that you have read and understood this Privacy Policy, and that you consent to the collection and processing of your personal data as described herein. If you do not agree to the terms of this Policy, you must not use the ada99 platform.
Definitions
For the purposes of this Policy, the following terms carry the meanings assigned below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or can identify a living individual, including name, email address, phone number, identity document details, IP address, and payment information. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, retrieval, use, transmission, alteration, disclosure, or deletion. |
| "Data Controller" | ada99, the entity that determines the purposes and means of processing Personal Data collected through the Platform. |
| "Data Processor" | Any third-party service provider that processes Personal Data on behalf of ada99, under our instruction and pursuant to a data processing agreement. |
| "Cookies" | Small text files placed on your device by the Platform or third-party services to enable functionality, analytics, and personalisation features. |
| "KYC Data" | Identity and verification documentation submitted by Users as part of the Know Your Customer process, including government-issued ID and proof of address. |
Data We Collect
ada99 collects Personal Data from Users in the following categories. We collect only what is necessary and proportionate to the purpose for which it is required.
3.1 Account Registration Data
When you create an ada99 account, we collect:
- Full legal name
- Date of birth
- Email address
- Mobile phone number
- Residential address (including city — e.g., Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam)
- Username and encrypted password
- Preferred currency (MYR)
3.2 Identity Verification (KYC) Data
To comply with anti-money laundering obligations and to verify account holder identity, we may collect:
- Copy of government-issued photo identification (Malaysian MyKad, Passport, or Driver's Licence)
- Proof of residential address (utility bill or bank statement dated within 3 months)
- Selfie photograph holding the submitted identification document
- Payment method verification documentation
3.3 Financial Transaction Data
When you make deposits or withdrawal requests, we record:
- Payment method type (e.g., Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank)
- Transaction amounts in MYR
- Transaction timestamps and reference numbers
- Partial payment instrument identifiers (e.g., last 4 digits of card, masked account numbers)
3.4 Usage & Technical Data
When you access and use the Platform, we automatically collect:
- IP address and approximate geographic location
- Device type, browser type, and operating system
- Session duration, pages visited, and features used
- Referral URL (where applicable)
- Login timestamps and session activity logs
- Game activity records including wagers placed, game titles accessed, and outcomes
3.5 Communications Data
We retain records of:
- Live chat transcripts with customer support
- Email correspondence submitted to [email protected]
- Complaint records and resolution notes
- Responsible gambling tool requests and self-exclusion records
Legal Basis for Processing
ada99 processes Personal Data under one or more of the following legal bases:
| Legal Basis | Application |
|---|---|
| Contractual Necessity | Processing required to provide the services you have requested — account creation, payment processing, game access, and withdrawal fulfilment. |
| Legal Obligation | Processing required to comply with applicable anti-money laundering (AML), Know Your Customer (KYC), and licensing obligations under our international gaming licence. |
| Legitimate Interests | Processing for fraud detection, platform security, abuse prevention, and improving the Platform's functionality — where such interests are not overridden by your privacy rights. |
| Consent | Processing for optional purposes such as marketing communications, where you have provided explicit consent. Consent may be withdrawn at any time by contacting support. |
How We Use Your Data
ada99 uses Personal Data for the following purposes:
- Account Management: Creating, maintaining, and securing your ada99 account; processing login authentication and session management.
- Service Delivery: Enabling access to casino games, sports betting, live dealer tables, and all associated Platform features.
- Payment Processing: Facilitating MYR deposits and withdrawals via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, and other supported payment methods.
- Identity Verification: Conducting KYC checks in compliance with anti-money laundering obligations and confirming minimum age eligibility (21 years and above).
- Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, bonus abuse, account sharing, and platform manipulation.
- Customer Support: Responding to enquiries, complaints, and support requests submitted via live chat or email.
- Responsible Gambling: Managing self-exclusion requests, deposit limits, cooling-off periods, and other responsible gambling tools at your request or pursuant to our obligations.
- Platform Improvement: Analysing usage patterns to improve game performance, interface design, and overall user experience.
- Legal Compliance: Meeting obligations under applicable regulations, responding to lawful requests from authorities, and maintaining required records.
Data Sharing & Disclosure
ada99 does not sell, rent, or trade your Personal Data to third parties. We may disclose Personal Data to the following categories of recipients, strictly for the purposes described:
6.1 Service Providers (Data Processors)
We engage third-party service providers to assist in operating the Platform, including payment processors, identity verification providers, cloud infrastructure providers, fraud detection services, and customer support software providers. All service providers are bound by data processing agreements requiring them to handle data in accordance with this Policy and applicable data protection standards.
6.2 Regulatory & Law Enforcement Authorities
We may disclose Personal Data to regulators, law enforcement agencies, or other public authorities where required by applicable law, court order, or in response to a lawful governmental request. ada99 will, where legally permitted, notify affected Users of such disclosures.
6.3 Anti-Money Laundering Compliance
In connection with our AML obligations under our international gaming licence, certain transaction data and KYC information may be reviewed by licensed compliance specialists or submitted to financial intelligence authorities where legally required.
6.4 Business Transfers
In the event of a merger, acquisition, or sale of all or part of ada99's assets, Personal Data may be transferred to the relevant successor entity as part of that transaction. Users will be notified of any such transfer where required by applicable law.
Cookies & Tracking Technologies
ada99 uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we deploy are described below:
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary | Essential for core Platform functionality — login sessions, account authentication, security tokens. Cannot be disabled without rendering the Platform inoperable. |
| Performance & Analytics | Used to understand how Users interact with the Platform — page load times, error rates, popular features. Data collected is aggregated and anonymised where possible. |
| Functional | Remembers User preferences such as preferred language, game display settings, and session configuration to personalise the experience. |
| Fraud Prevention | Device fingerprinting and behavioural analysis cookies used to detect and prevent fraudulent activity, account takeover attempts, and bonus abuse. |
Most modern browsers allow you to control or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ada99 Platform. For details on managing cookies in your browser, consult your browser's help documentation.
Data Retention
ada99 retains Personal Data for the minimum period necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulatory obligations. The following indicative retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account Registration Data | Duration of account plus 5 years following account closure, to meet AML record-keeping requirements. |
| KYC / Identity Documents | 5 years from date of submission or from account closure, whichever is later. |
| Financial Transaction Records | Minimum 5 years from the date of each transaction. |
| Game Activity Records | 3 years from the date of the activity, unless required longer for dispute resolution or compliance purposes. |
| Customer Support Records | 2 years from the date of the last interaction. |
| Self-Exclusion Records | Duration of self-exclusion period plus a minimum of 5 years, to prevent re-registration by excluded Users. |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents re-identification.
Data Security
ada99 implements technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security infrastructure includes:
- 256-bit SSL/TLS encryption on all data transmissions between the Platform and Users
- Encryption at rest for all stored Personal Data on our servers
- Role-based access controls ensuring only authorised personnel access User data
- Multi-factor authentication for internal administrative systems
- Regular security audits, penetration testing, and vulnerability assessments
- Audit logs maintained for all access to sensitive User data
- Incident response procedures for identifying, containing, and reporting data breaches
Notwithstanding the above, no system can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, ada99 will notify affected Users without undue delay, in accordance with applicable legal requirements.
International Data Transfers
ada99 operates internationally, and your Personal Data may be transferred to and processed in countries outside Malaysia. Such transfers may be made to our cloud infrastructure providers, payment processors, or other service providers operating in other jurisdictions.
Where Personal Data is transferred internationally, ada99 ensures that adequate safeguards are in place — including contractual data protection clauses — to ensure that your data is afforded a level of protection consistent with this Policy and applicable data protection standards.
Your Rights
As a User of ada99, you have the following rights with respect to your Personal Data. These rights may be exercised by contacting our support team. We will respond to verified requests within 30 days.
Right of Access
Request a copy of the Personal Data we hold about you.
Right of Rectification
Request correction of inaccurate or incomplete Personal Data.
Right of Erasure
Request deletion of your data, subject to legal retention obligations.
Right to Restrict Processing
Request that we limit how we process your data in certain circumstances.
Right to Data Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests or for direct marketing.
Right to Withdraw Consent
Withdraw consent to optional data processing at any time without penalty.
Right to Lodge a Complaint
File a complaint with the relevant data protection authority in your jurisdiction.
To exercise any of the rights above, please contact ada99 through our live chat or by email at [email protected]. We may require you to verify your identity before processing a data rights request. Note that certain rights may be limited or restricted where ada99 has a legal obligation to retain specific data.
Children's Privacy
ada99 is strictly an adults-only platform. We do not knowingly collect or process Personal Data from individuals under the age of 21. Registration on ada99 requires users to confirm that they are at least 21 years of age.
If ada99 becomes aware that Personal Data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be permanently closed. If you believe that a minor has registered on ada99, please contact our support team immediately so that we may take appropriate action.
Third-Party Links & Services
The ada99 Platform does not contain links to third-party websites outside our own domain. However, our payment processing services interface with third-party financial institutions and e-wallet providers (including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and Malaysian banks such as Maybank, CIMB, and Public Bank). These providers operate under their own privacy policies, and ada99 is not responsible for the data practices of these independent entities.
We recommend that you review the privacy policies of any payment service provider or financial institution you use in connection with ada99 transactions.
Amendments to This Policy
ada99 may update this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or Platform services. The "Last Updated" date at the top of this page will be revised with each material change.
Where changes are material, ada99 will make reasonable efforts to notify registered Users through in-platform notifications or by email to the address associated with their account. Your continued use of the Platform following publication of any amendment constitutes your acceptance of the revised Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your Personal Data, please contact ada99 through the following channels:
- Live Chat: Available 24 hours a day, 7 days a week. Typical response time under 5 minutes.
- Email: [email protected] (plain text — not a clickable link)
For data rights requests (access, rectification, deletion, portability), please include your registered account username and a brief description of your request. We may ask you to verify your identity before processing any data request.
For matters related to our Terms & Conditions or our Responsible Gambling tools and policies, please refer to the relevant pages or contact support directly.
Play with Confidence on ada99
We take your privacy as seriously as your winnings. With 256-bit encryption, zero data selling, and full transparency on how your information is used — ada99 is a platform Malaysian players can trust completely.
🔞 For players aged 21 and above only. ada99 promotes responsible gambling. Play within your means.